You can request modification of the existing Aurora Energia Network, for reasons of changing the location of the meter box, distribution box, changing the layout of an existing line, among others, through our virtual office.

To request the procedure for modifying the existing Network it will be necessary:

• Enter the link to access our virtual office: https://ov.distri.aurora.gisce.cloud/acceso
• Register by clicking “User activation”.
• Access the virtual office with the credentials you will receive by email.
• Go to the APPLICATIONS section, create and choose the section Request for modification of the existing network from the drop-down menu.
• Download the application form and, if applicable, the authorization model if you are the applicant's representative, complete, sign and attach the documents again.
• Attach the necessary documents reported in the form.
• Click send.

PROCEDURE FOR MODIFYING EXISTING NETWORK

1. REQUEST
   The applicant or authorized representative registers the application on the Aurora Energía portal, providing the necessary documentation.
2. PRESENTATION OF TECHNICAL-ECONOMIC STUDY
   Once the application has been analysed, Aurora Energia will submit the technical-economic study with the technical specifications, which will provide information on the necessary work and the budget for the modifications to the existing network.
3. ACCEPTANCE OF TECHNICAL-ECONOMIC STUDY
   The applicant will be informed in the technical-economic study of the deadline for notifying Aurora Energía of its acceptance. Upon expiration of this deadline without a response from the applicant, this application will be considered rejected.
4. TBUDGETED INSTALLATION EXECUTION WORKS
   Once the application has been accepted, if there are works to be carried out on the budgeted installations, it is necessary to make the payment and send the corresponding receipt to Aurora Energía, which will carry out the necessary modifications to the distribution network.

You can request the services affected by the work carried out in the Aurora Energia distribution area through our virtual office.

To request the processing of affected services it will be necessary:

• Enter the link to access our virtual office: https://ov.distri.aurora.gisce.cloud/acceso
• Register by clicking “User Activation””.
• Access the virtual office with the credentials you will receive by email.
• Go to the APPLICATIONS section, create and select the Request for existing affected services section from the drop-down menu.
• Download the application form and, if applicable, the authorization model if you are the applicant's representative, complete, sign and attach the documents again.
• Attach the necessary documents reported in the form.
• Click send.

PROCEDURE FOR AFFECTED SERVICES

1. REQUEST
   The applicant or authorized representative registers the application on the Aurora Energía portal, providing the necessary documentation.
2. ANSWER
   Aurora Energía, once the request has been analysed, will respond to inform whether or not it affects the existing distribution network.

UNDEVELOPED LAND OR POWER GREATER THAN 100 kW IN LV AND UP TO 250 kW WITH AT

In accordance with the provisions of the second additional provision of Royal Decree Law 15/2018, of October 5, the following will be EXEMPT from obtaining access and connection permits:

Consumers of new supplies or expansion of existing ones up to 100 kW in BT or up to 250 kW with AT, who meet the requirements established in article 25.1 of RD 1048/2013, who are located on urbanized land that has the facilities and services required by urban planning legislation.

The rest of low voltage consumer installations that are NOT included in this previous paragraph will have to request the ACCESS AND CONNECTION PERMIT through our virtual office. Installations with power equal to or less than 15 kW will be governed by the ABBREVIATED PROCEDURE, and the rest by the GENERAL PROCEDURE.

To request the procedure for a new supply or power increase, it will be necessary:

• Enter the link to access our virtual office: https://ov.distri.aurora.gisce.cloud/acceso
• Register by clicking “User Activation”.
• Access the virtual office with the credentials that you will receive by email.
• Go to the APPLICATIONS section, create and select the section Request for new point or extension with access and connection permission to undeveloped land from the drop-down menu.
• Download the application form and, if necessary, the authorization model in the case of being the applicant's representative, complete, sign and attach the documents again.
• Attach, if necessary, the necessary documents reported in the form.
• Click send.

GENERAL PROCEDURE FOR ACCESS AND CONNECTION PERMISSION

1. REQUEST
   The applicant or authorized representative registers the application on the AURORA ENERGÍA, SLU portal, providing the necessary documentation.
2. ANALYSIS
   AURORA ENERGÍA, SLU analyses the application, supervising the documentation provided according to the characteristics of the application, communicating one of the two options within a maximum period of 20 days:
   • ADMITTED FOR PROCESSING, due to evaluation.
   • EXTENSION OF INFORMATION, due to lack of information and/or documentation, maximum 2 amendments: The applicant will have a maximum period of 20 days to provide the requested data, otherwise the application will be considered inadmissible.
   If AURORA ENERGÍA, SLU does not respond within the maximum period of 20 days, the request will be automatically processed.
3. ASSESSMENT
   The existence of access capacity and the viability of the connection at the requested point will be assessed, in accordance with the criteria established in Annex I of CNMC Circular 1/2021.
4. PREVIOUS PROPOSAL PRESENTATION
   The applicant will be presented with the preliminary proposal accompanied by its technical and economic conditions.
5. PRESENTATION OF ACCESS AND CONNECTION PERMIT
   Once the prior proposal has been accepted by the applicant, AURORA ENERGÍA, SLU will issue the corresponding access and connection permit within a maximum period of 20 days from its notification of acceptance.
6. TECHNICAL CONTRACT FOR NETWORK ACCESS
   After obtaining the access and connection permit, consumers will have to sign a technical access contract with AURORA ENERGÍA, SLU, within a maximum period of 5 months.
7. BUDGET INSTALLATION EXECUTION WORKS
   In the event of works to execute budgeted installations, it is necessary to make the payment and send the corresponding receipt to AURORA ENERGÍA, SLU, which will execute the necessary installations for new supplies or extensions of existing ones.

SHORT PROCEDURE FOR ACCESS AND CONNECTION PERMISSION

Consumers with any of the following circumstances may benefit from the abbreviated procedure:

• Low voltage consumers who request a new connection point or power extension on an existing supply with a power not exceeding 15 kW and are not exempt from obtaining this permit.

The abbreviated procedure is governed by the same principles as the general procedure, although the time limits will be halved.

URBANIZED LAND UP TO 100 kW IN LV OR UP TO 250 kW WITH AT

All consumer requests for new supplies or expansion of existing ones up to 100 kW in BT or up to 250 kW with AT, which are located on urbanized land that has the facilities and services required by urban planning legislation, must request a TECHNICAL-ECONOMIC STUDY through our

To request the procedure for a new supply or power increase, it will be necessary:

• Enter the link to access our virtual office:https://ov.distri.aurora.gisce.cloud/acceso
• Register by clicking “User activation”.
• Access the virtual office with the credentials you will receive by email.
• Go to the APPLICATIONS section, create and choose the section Request for new supply or power extension for urbanized land from the drop-down menu.
• Download the application form and, if necessary, the authorization model in the case of being the applicant's representative, complete, sign and attach the documents again.
• Attach the necessary documents reported in the form.
• Click send.

TECHNICAL-ECONOMIC STUDY PROCEDURE

1. REQUEST
   The applicant or authorized representative registers the application on the AURORA ENERGÍA portal, providing the necessary documentation.
2. PRESENTATION OF TECHNICAL-ECONOMIC STUDY
   Once AURORA ENERGÍA has analysed the application, it will submit the technical-economic study, with the technical specifications document in which the work required to meet the supply and the budget for the reinforcement or adaptation facilities will be reported, where the execution is reserved for the distributor in accordance with current regulations.
3. Maximum deadlines for submission of the TECHNICAL-ECONOMIC STUDY:
   
   • Low voltage supplies:
     • a) When a supply of up to 15 kW is requested in which extension installations are not necessary, the company AURORA ENERGIA will present the technical-economic conditions within a period of: 5 days.
     • b) For any service when the installation of a transformation centre is not necessary: ​​10 days.
     • c) When the installation of a transformation centre is necessary:
       • Auxiliary works service: 10 days.
       • Definitive service with medium to low voltage transformation center: 20 days.
       • Definitive service with high to medium voltage transformer substation: 30 days.
   • High voltage supplies:
     • a) For a consumer with a nominal supply voltage equal to or less than 66kV: 40 days
     • b) Other high voltage supplies: 60 days
   The above deadlines will be computed from the date on which the application is registered with AURORA ENERGÍA.
4. ACCEPTANCE OF TECHNICAL-ECONOMIC STUDY
   The applicant has a maximum period of 3 months to notify AURORA ENERGÍA of the acceptance of the technical-economic study. After the 3-month period expires without a response from the applicant, this application is considered rejected.
5. BUDGETED INSTALLATION EXECUTION WORKS
   Once the technical-economic study has been accepted, if there are works to execute budgeted installations, it is necessary to make the payment and send the corresponding receipt to AURORA ENERGÍA, which will execute the installations required for the new supplies or extensions of existing ones.